Frequently Asked Questions

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Orders & Shipping Questions

Q. How quickly will my order ship?

A. Orders are processed Mon-Fri 8am-4pm (PST). We endeavor to ship your order within 72 hours,

most orders ship within 48 hours unless the item(s) is out of stock.

If you need your order on a specific date, or quickly please call

us at 1-866-941-7776 (Se Habla Español) and place your order.

Q. How long will shipping take?

A. Below is a chart that shows the times UPS Ground takes to reach each state from California

Q. What if I need to return something ?

A.Sorry we cannot accept returns of edible products, such as Frosting Sheets, edible Inks,etc.There is a 25 % restocking charge for any other items that are returnable.